The art and science of communications: From strategic to personal

Tag Archives: sociology

Strategic communication in the foreign policy, development and security arena – what’s that all about?

It’s about contributing to policy and guidance, providing strategic counsel, nurturing linkages and relationships between policy mechanisms, coordinating between national, international and non-governmental entities.

It’s about communicating in a highly charged, ethically challenging, fast moving, traditional and digital, multi-spectral, politically sensitive, conflict-ridden and culturally diverse environment.

It’s about employing media relations, advocacy, lobbying, grassroots activism, de-radicalisation, crisis management, new technologies and old.

It’s about the utility of forums, blogs, twitter, facebook, TV, radio, print, street chatter, posters, networks, crowdsourcing, mobile technology and academic discourse.

It’s about taking part in conversation, dialogue, consultation, education, monitoring, analysis, research, polling, cooperation and collective action.

It’s about understanding narrative, strategy, tactics, messages, identity, objectives, framing, behaviour, attitude, opinion and delivery.

It’s about appreciating sociology, anthropology, history, culture, group dynamics, behavioural ecomonics, organisational theory and psychology.

It’s about engaging with people, publics, stakeholders, governments, activists, opinion leaders, think tanks, NGOs and the military.

It’s about developing media industry, legal infrastructure, free press, media literacy, social activism, technology for development, institutional communications and public affairs.

It’s about managing media liaison, press releases, events, synchronisation, internal communications, spokespeople and social media.

But, simply put, what it’s really all about is bringing all of the above together.

That’s what it’s all about.

So now it’s in paperback.  But what is it all about?

Thaler and Sunstein’s Nudge – where economics meets behavioural psychology – has become a prime reader for political communicators, having been linked to Obama’s presidential campaign and the UK’s conservatives.  However, the ‘nudge’ is nothing new, as its authors admit.


As the Guardian handily explained back in mid-2008, rather than leave people to their own devices, or give them dos and don’ts, Thaler and other behavioural economists want to highlight the best option, while still leaving all the bad ones open. They argue it’s better for everyone to be automatically enrolled in a pension scheme (or more controversially for organ donation), but give them an opt-out. Or they may want a shop to put real oranges by the checkout rather than chocolate versions.


Now, if communication is defined as the response you get, then using the liberal paternalist methods of nudge to ‘persuade’ people to do the right thing, is the way ahead.  The pragmatics amongst us will see much in the nudge.  And the age-old methods of ‘nudge’, now comprehensively explained, are appearing across the communications spectrum.  The applications in public diplomacy, foreign policy communications, information operations and media operations have yet to be fully explored.  However, CB3 will be shaking up the cerebral matter to venture into nation-building nudging.

It’s not for everyone – Gordon Brown’s not too keen – but it’s definately got some traction.  After all, it’s now in paperback, and being advertised like a common-or-garden Ian Rankin thriller (see the posters on the London Underground).  Someone’s giving Nudge a ‘nudge’.

In its widest sociological sense, public relations (PR) can be seen as a mechanism for the promotion of understanding and creation of beneficial relationships or, as Edward Bernays claimed, continuing process of social integration . However, in a modern context, its aims may be seen as stretching from the enabling of the ideal citizen through to the creation of the ideal consumer. Although the contemporary ‘Western’ developed free-market democratic society relies upon the support of these entities, PR’s contribution to modern society often finds itself in constant tension between the two ends of the spectrum.

Bernays knew a thing or two about all this ...

Bernays knew a thing or two about all this ...

On the one hand, well managed PR is crucial to the sustenance of a collective of rational informed citizens. As Berelson commented, ‘the major decisions the ordinary citizen is called upon to make in a modern representative democracy involve basic simplifications which need not rest upon a wide range of information so long as they are based upon a certain amount of crucial information, reasonably interpreted.’ The provision of such crucial information, in between citizens, interest groups, corporations, organisations and governments is a major, if not fully appreciated, contribution of PR.

However, be they a form of systems or critical theory, of the rhetorical or relationship management paradigm, in the information age, with the mass of information available, PR is even more vital in providing that crucial information amidst a grey mass of confusion, contradiction and coercion in Nye’s ‘paradox of the plenty’ through the vehicle of new technology. Media sociology is starting to recognise the new terrain of multiple representations and infinite interpretations, irrespective of ownership structures.

To the other end of the spectrum, whilst corporate marketing preys upon ‘inner directives’ – assuming utter self-interest and private advantage, PR contributes to the provision of that information and context necessary to allow consideration as a member of the economic, free-market collective, in the interest of the public.

Whilst PR serves civil society, embedded in political economy, the above portrays a normative stance. A more positive theoretical perception reveals that PR’s contribution to modern society falls short of that ideal. Elite access, asymmetrical communication, partial and biased information, power broking and media filtering, to name but a few issues, contribute to a watering down of the ethical basis of PR in modern society. In the political sphere, ‘engineering consent’, focus-group politics, politico-industrial complexes and heavily financed political packaging have ravaged the PR environment, exploited by governments, political parties, corporations, interest groups and activists, denying publics real context. In the economic arena, the consumerist drive often subsumes the economic interest of the individual and public, in favour of maximising short-term gains for the organisation or corporation. Even if understanding is achieved, it is debatable as to whether an effectively informed citizenry given voice can actually effect change.

The result, borne of man’s psyche, has been the sociological damaging of PR’s contribution to modern society, contributing to communicative inequality.

However, the mere accepted practice of striving towards the promotion of understanding and creation of beneficial relationships is a noble cause. Its mere existence and continued furtherance towards such an ethical ideal is, at core, PR’s vital contribution to modern free society.